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FAQ
Top > First time setup
Guide

Please follow the steps below to set up your account for the first time:

  1. Modify DNS Settings
  2. Test Domain Access
  3. Log into your domain control panel
  4. Set Up Mailboxes
  5. Set Up Mail Client
  6. Using webmail
  7. Configure Your Site
  8. Upload Your Site
  9. Promote Your Site
  10. Analyze Statistics
  11. Find Sponsors

Step 1) Modify DNS Settings

Please skip this step if you registered your domain through us. In order for others to access your site, your domain must be pointing to our servers. To accomplish this, go to your domain registrar and modify the name servers record to use our name servers. Our name servers are:

ns5.q-surf.com
ns6.q-surf.com

Normally, name servers modification will be effective within 72 hours. Depending on your existing name servers configuration, there is a slight possibility that your site will not be available until name server modification is completed.

Please do not change the DNS settings for your account in our control panel unless you are an expert in DNS and know exactly what you are doing. DNS files are configured correctly when new accounts are set up, so any improper modifications will cause your website and e-mail to be inaccessible.

Register.com Customers:

Please visit Register.com Domain Manager. When prompted, enter the name and password you used to create your domain, and click on "Modify DNS". Check off the "Delete" boxes next to all existing DNS entries, and enter our settings in each of the blank boxes (directly below the settings to be deleted). Then click on "Yes" to enter your changes. You will then be sent a confirmation via e-mail (to the e-mail address you provided at the time your domain was registered) which must be returned in order for these changes to take effect. No changes will be made unless you return that notice.

Verisign / Network Solutions Customers:

Click here to change your DNS settings if you used Network Solutions to register your domain name. Enter your domain name or account number and password, and click "Go". Select "I want to:" "transfer my Domain Name to another ISP", and click on "Go". Enter your e-mail address (this should be the e-mail address you provided at the time your domain was registered), and click on "Go". You should now see your complete domain name record and contact information. Scroll down about half way through the form to the "Name Server Information" section, and replace the old Primary and Secondary DNS settings with our settings. Click on "Submit This Form For Processing". You will then be sent a confirmation via e-mail (to the e-mail address you provided at the time your domain was registered) which must be returned in order for these changes to take effect. No changes will be made unless you return that notice.

Step 2) Test your domain name

You will not be able to access your web site nor emails unless name servers modifications/domain registration process is completed. Normally, the processes may take up to 72 hours. To test your domain name, you can try to access your site with a browser. If you can see our "Under Construction" page, your domain name is configured properly.

If you cannot access your site after 72 hours of name servers modification,

  1. Please try to run "ping yourdomain.com" in command prompt. If ping returns our IP address, please email our technical support and we will galdly help you. Otherwise, please continue;
  2. Please use our whois utility and enter your domain name. If the whois listing does not return our name servers, please contact your domain registrar.

Step 3) Log into your domain control panel

Your domain control panel allows you to configure your web site and email accounts. To log on, please use the following URL:

https://www.yourcompany.com:8443/

where www.yourcompany.com should be your domain name. You will be prompted for user name and password. Please obtain the information from the confirmation email we sent you.

Step 4) Set Up Mailboxes

To setup mail boxes for your domain,

  • Log into your domain control panel
  • Click the "Mail" button
  • Enter the mail address name and click the "Add" button. The mail address should the part before "@yourcompany.com".
  • Check the "Mailbox" checkbox and then enter the password of your account.

Step 5) Set Up Mail Client

To configure reception of your e-mail, choose the option to set up a new mail account in your default mail client (i.e. Outlook Express or Eudora) and enter the following settings for your mail servers:
Incoming Mail Server (POP3): mail.yourname.com (without the http://www. prefix)
Outgoing Mail Server (SMTP): mail server provided by your ISP

Step 6) Using webmail

You can access your email with webmail too. Please use the following URL to access your accounts:

http://webmail.yourcompany.com/

where yourcompany.com should be your company domain name.

Step 8)  Upload Your Site

You can use our control panel file manager, your Internet Explorer web browser, Microsoft FrontPage, Adobe GoLive, PageMill, Macromedia Dreamweaver, or any FTP program to upload (publish) your website to the Internet. You can upload, copy, create, rename and delete files and directories online as many times as you need, 24 hours a day 7 days a week. 

Using Control Panel File Manager:

For smaller sites, the simplest way to upload and manage your web is using our our web based file manager. Using this free, easy to use tool from your web browser, you can create, rename, and delete files or directories, upload, edit and copy files, and configure cgi scripts (chmod). A limitation of this program is that it only allows uploading up to 5 files at a time. Please log into your control panel to use this tool.

Using Your Internet Explorer Web Browser:

The Microsoft Internet Explorer web browser has a built in FTP (File Transfer Protocol) utility which allows you to upload and manage your website without purchasing or downloading any additional FTP software. There is no limit to how many files can be uploaded or downloaded at any single time. Please follow the steps below to use IE's FTP utility:

Type in ftp://www.yourname.com into the address line of your browser.
Enter your username and password to login.
Double click on the "httpdocs" folder.
Minimize the browser window and open your Windows Explorer and highlight the file or folder you want to upload.
Press the "Control" and "C" keys on your keyboard at the same time to copy.
Maximize the browser window and press the "Control" and "V" keys on your keyboard at the same time to begin uploading.
Once you connect to your web as directed above, you will also be able to create new directories, as well as rename and delete existing files and directories.

Using An FTP Client Program:

If you do not already have an FTP (File Transfer Protocol) client program installed, we recommend CuteFTP. You can download and install Cute FTP by clicking here.

To upload your site using FTP, connect to your domain name (without the http://www prefix, i.e. yourname.com). Enter the user name and password you created when you opened your hosting account. After you are logged in:

Double click on the "httpdocs" folder. This folder contains all your web pages and directories with the exception of the "cgi-bin" directory, which is a part of your top, domain name directory.

Highlight all the files and folders in your source drive (usually drive C on your local computer) to be uploaded to the Internet, then drag and drop them into the "httpdocs" folder. This will initiate the uploading process. Make sure to wait until all the files are transferred and you see a "Done" message.

Enter your domain name into a web browser to make sure your site is loading properly, and there are no missing links, images or files. If there are missing pages, repeat step 2 for those files only, and test again. 

Step 7) Promote Your Site

When you feel that your website is complete and you are fully satisfied with its performance and appearance, it's time to submit it to the search engines. QWebSubmit.com, a Q-Surf Computing Solutions production, provides free search submission and promotion resources. Please visit QWebSubmit.com for more details.

Step 8) Analyze Statistics

To access your statistics page, please use the following URL:

https://www.yourcompany.com/webstat/

where yourcompany.com is your domain name.